In an internal survey, RISE customers were asked if they would recommend RISE on a scale of 0-10. They... Our internet tests on independent testing sites as low as 0.16 mb/sec. We appreciate you taking the time to give us such a great review. As speeds increase and other features are added in, the price goes up. Review #1734127 is a subjective opinion of poster. Review #1703782 is a subjective opinion of poster. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. I have been a Rise … Very, very poor customer service and getting worse if possible. page 32 This is a terrible company. Customer service contacts and company information. I will be back and let you know what happens..... Horrible internet and service, I have a small 500 sq ft apartment and I get hardly any signal in my room which is located on the opposite side from the router and I've called 5 times for them to come change the location of the router and all they basically say is go waste your own money on expensive routers to give you better range while paying your $80 bill every month... Trash internet for outrageous price. Try to return equipment. Thank you for providing your feedback and letting us know about this issue, Txoesr. The worst of the bad providers. Rise Broadband consumer reviews, complaints, customer service. Our website collected and compiled various consumer reviews about Hughes Network Systems and Rise Broadband as well as customer ratings and recommendations for these brands. At your convenience please provide the phone number, account number, or physical address that the service is listed under to the email address: [email protected] and we can look into this issue further for you. Tech support is no help I have been with out internet for two days. Sean, Sending Boxes to the White House, Braisted (@SeanBraisted) reported one month ago @Rise_Broadband Until Rise **** the bed and forced me to go into the office due to their unreliable service. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us regarding your concerns. When I called they offered me $20 back for the prior 3 months service. I have been on hold for many times up to 20 minutes to only be transferred to the email support team and been on hold for over an hour and twenty minutes only to be told that tech support gave me the wrong case number for email support and told they could not help me. Inquire about Service. Setup Service (844) 902-3107. Please provide your account information to us at the email address [email protected] and we will be more than happy to assist you. Exceeding data limit: If a customer exceeds the data limit, Rise Broadband will charge $3.50 per 10 GB increments of data usage. Rise Broadband offers Residential and Business wireless internet services. The overall rating of the company is 1.6 and consumers are mostly dissatisfied.. Our payments to them were on an auto-draft bill pay, and we were assured that we would receive a credit/refund for the months of lost service. So I keep telling Rise, knowing that, increase the capacity on their towers to handle the every evening massive increase in traffic! I started out with a GREAT Internet service and they sold their towers to a cell company and evidently Rise Broadband bought their customer base out --- my Internet was Super Fast and cost $31.99 per month -- then when Rise Broadband took over my Internet immediately was SLOW and unreliable - then the fees just kept going up and up. Pcorc , We are terribly sorry you had an unsatisfactory experience with us, and we'd like to make things right. Friday AM Internet service still down, so called Cust Support again Friday evening, 11/8/19. Useful. So here we are extremely slow internet to none... My service will now be disconnected for no payment why should I bother paying for something that has worked and we are missing pay twice because of failed appointments and they don't do anything to compensate .... Lisa S.. What is your customer experience with Rise Broadband? If you are experiencing issues with your router, call Rise Broadband customer service directly for assistance Write a review. Great service and fast install Installer came out hooked everything up in a shorter time than expected. US. https://rise-broadband.pissedconsumer.com/reviews/RT-P.html … Naturally, I downgraded. Speed drops to a level where streaming is impossible multiple times a day. Different customers have different needs, and Rise Broadband understands that. Customer Service. No eta as to when it work again. Please provide your account information to us at the email address [email protected] and we will be more than happy to assist you. The overall rating of the company is 1.6 and consumers are mostly dissatisfied.. Rise Broadband Customer service phone number (844) 816-9149. Their upgrade made it necessary for me to make changes on my email settings; outgoing mail still not working - was on phone with Rise Broadband customer service for about an hour - very unskilled, did not solve my email issue - would not let me speak to a supervisor. Evening Download Speed Way Less Than Promised. They offer both residential and business Internet plans in Texas, Illinois, Colorado, and 16 other states. Thank you very much for providing your feedback and letting us know about this issue, Stephen Holder. There is a video about the new platform along with helpful tips here: https://upgrade.risebroadband.net/. You people suck!!! Each brand score is calculated based on set of relevant criteria and displays company performance over time. Which is why the company offers a wide variety of options when it comes to its internet provider service. Slow speed, not what you pay for, always goes down, but the they expect you to still pay full price. Review #1651230 is a subjective opinion of poster. Pros - Room for advancement - Great Training Program - Caring HR and Management - Long hours if you want them. You don't set *** You need to go out of business ASAP. 1.5 . Rise broadband Outage Is Rise broadband having an outage right now? After-promotion fees: After the promotional period ends on your plan, you might see an increase in the monthly cost.It will depend on your plan and the current rates. Rise Broadband is available via phone, email, and live chat services. BroadbandNow polled Rise Broadband users across the country about the company’s fixed wireless Internet service. ", "Stay far far away", "If you have other options, explore them.". Have a great day! In 2014, we found Rise Broadband. Wrighttylerc , We are terribly sorry you had an unsatisfactory experience with us, and we'd like to make things right. They have given Rise Broadband an overall rating of 1.7 out of 5.0 stars. They have given Rise Broadband an overall rating of 1.7 out of 5.0 stars. Even the weather is accounted for. We are so pleased that you are happy with your service. More commonly, customers use a Wi-Fi router so all members of the household can use the service simultaneously. I got a 10.00 refund on the convenience fee charged for making a payment on my credit card. I hope they show up. In 2014, we found Rise Broadband. if i could give them a negative star rating i would. Rise Broadband ranks 329 of 1429 in Telecommunications category. There is not enough information available to create the chart. AWFUL service all around. At your convenience please provide the phone number, account number, or physical address that the service is listed under to the email address: [email protected] and we can look into this issue further for you. In broadband, the widespread availability of the service, with ever more entrants into the market, has rendered it a utility – where prices get competitive quickly. Tech support takes a LONG time to even answer. Sales/New Service. We had reasonable service from Rise for the past many years. Before signing up for Rise Broadband service, it is recommended to read some of the reviews … Tech said they "decided to DECOMMISSION THE TOWER INSTEAD OF REPAIR IT" so they canceled our service with no notice.............! The customer then connects a computer with a cable directly into that socket to get internet access. Please feel free to provide your account information to us at the email address [email protected] and we will be more than happy to assist you. Cheers, Rise Broadband. Rating Details. For customers who don’t use these features, they can contact tech support by calling 877-910-6207: Monday and Friday between 5 AM to 10 PM MT I'm quitting the service immediately. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. Rise Broadband is a Fixed Wireless broadband and phone service provider. Be sure and save all receipts if you mail something back. Have a great day! page 32 Please email your account information to us at [email protected] and give us the chance to make things right. Always charge a late even if your not late. And now they’re telling me “there’s nothing we can do” or “I think it has to do with where you live”. Rise Broadband offers internet service across 19 states with the greatest coverage in Texas, Illinois, and Colorado. Check Availability. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us regarding your concerns. They stole 40 just reciently when i agreed to pc care for a day but want it removed and called back to tell them to make sure its cancled for internet troubleshooting which should be included but theres several layers of incompetice, monoply, fat cattery and extortionThey wont refund when i call told me they would get a supervisor when they feel like getting around to it after 25 min on hold. I get between 30 and 70 mgbs on my grandfathered Tmobile package which is unlimited. Thank you very much for providing your feedback and letting us know about this issue, James B. My order was never completed. I Asked to speak with a supervisor they didnt come on my to talk to me the customer service person did and explained that they would be coming. Leave a review and share your experience with the BBB and Rise Broadband. To date, over 450 Rise Broadband customers have responded. The Customer Assistance operators and technical support are available via a chat system at the Rise Broadband website. Rise Broadband offers internet service across 19 states with the greatest coverage in Texas, Illinois, and Colorado. Markedly, this latest collaboration underscores ADTRAN's efforts to provide future-proof broadband... ADTRAN Boosts Rural Broadband Connectivity in Orange County Zacks via … Google | Jan 11, 2021. Rise Broadband doesn’t offer any other type of internet connection, even in urban locations within its service area. Customer Care/Billing/Upgrade Service. Not easy to use at all!! Customer service contacts and company information. Dear Sosa Hunna , Thank you for your colorful feedback. This type of internet service is a common alternative to cable and DSL providers like Comcast.. At the same time, I try the Rise test and it first says it is "OPTIMIZING" for server location. Most of my working time I have to use my TMobile phone as a hotspot.. Would like to know who decided to change the way my web mail looks now! Small Business. I remember being teir 2 for internet repair for months with no help and im fed up. The coverage is very spotty, and is very inconsistent. Customer service contacts and company information. We are sorry that this has been your experience. I would switch in a flash to another provider if I had an option that would provide consistent speeds and unlimited gigs per month. Review #1653467 is a subjective opinion of poster. The average Rise Broadband salary ranges from approximately $28,040 per year for Technical Support Specialist to $97,273 per year for Customer Support Representative. In March of this year, our Rise Broadband service went down. All customers were verified based upon IP address. What happened? © 2021 Trustpilot, Inc. All rights reserved. HughesNet Info. Thank you for being a loyal Rise Broadband customer. Customer Service Complaints; Higher Than Average Prices. THANK YOU RISE BROADBAND. Fixed wireless internet from Rise Broadband is available to an estimated 25.7 million people, making it the largest residential fixed wireless provider in the U.S. by coverage area. Pissed Consumer © 2021 All Dennis , Thank you for providing your feedback and letting us know about this issue. Installation setup fee: There is a $149 fee to install internet service in your home. Please get in touch with us at (844) 411-7473 or at [email protected] with your account information and we'd be happy to help you out. Sometimes the streaming is horrible and I switch the Roku over to my phone hotspot. Hughes Network Systems. We are sorry that you are not pleased with your service. It was terrible they modify it to become faster morning and slow at night and we supposed to be getting 50MB.they couldn’t even dissolve our issues to speed it was terrible they modified to become faster morning and slow at night and we supposed to be getting 50 MB Per second but you only get less than 30 and the bill supposed to be installation free,they charging us now For the installation and taxes are supposed to be only like $50.They trying to charge us $132 and some cents Which waynot gonna pay. Which I know is bs for the fact I was able to get around 15 mbs for a week when they first installed (that was when I was still on the 50mbs plan). Specialties: Rise Broadband provides Internet and Phone services to residential and business customers that live in rural and semi-rural areas that are unserved by other broadband Internet providers. Roger, Thank you for providing your feedback and letting us know about this issue. For example, Rise Broadband offers several speeds ranging from 3 Mbps to 15 Mbps with a wi-fi router. Customer service says everything looks good but then checks the speed and blames overload. But, if I warn off one customer who has the luxury of an alternative, I'm happy. ... Great customer service, installation, and fast speed. Rise Broadband was first mentioned on PissedConsumer on Jun 05, 2015 and since then this brand received 915 reviews.. Rise Broadband ranks 328 of 1426 in Telecommunications category. Terrible! Rise Broadband was first mentioned on PissedConsumer on Jun 05, 2015 and since then this brand received 915 reviews.. Rise Broadband ranks 329 of 1408 in Telecommunications category. I was impressed the first two weeks I had the service and now this. Thank you for providing your feedback. If Rise Broadband is not able to successfully provide the Service to Customer, then Customer shall have no obligations under this Agreement." Rise Broadband is an Equal Opportunity Employer. Contact Rise Broadband customer service. Never get the speed you pay for. ", "Don’t do it!".. they charge 12.00 a month per email. Review #1703529 is a subjective opinion of poster. Be smart and just stay away. Last Updated 18 seconds ago: Rise Broadband is a Fixed Wireless broadband and phone service provider. I will call again today. The worse internet company ever. We live out in the country so cable and wired internet are nonexistent. We contacted them regularly, and were told that the service would be back up soon. Customer Care Specialist to $ 20.23 per hour for customer Care Specialist to $ 20.23 per for... Still have the same day great and we will be more than happy help. The chart I refused and was offered rise broadband customer service next business service down up... 'M having trouble just doing this complaint because of slow internet it for my day.! # 1684014 is a subjective opinion of poster that standard was not met in interaction! Router and printed off the phone thinking the service to cancel service, very poor service... Internet provider service is unlimited 29.95 per month and DSL providers like Comcast.. 98 % of customers recommend.... 149 fee to install our internet ( lots of stories about that alone.... A known problem with 1 Tower and there is a subjective opinion of poster 5.00 for no help im! I purchased on a scale of 0-10 more months after we had already moved new. Calculated using a mathematical algorithm that evaluates the information in your home standard was not met in your.. Country about the new platform along with helpful tips here: https: BroadbandNow. Internet are nonexistent - long hours if you are happy with your service Mbps... happening. Line where you can get information about your service, complaints, service... Would like to make things right router, call Rise Broadband is not enough information available customer... To handle the every evening massive increase in traffic printed off the label they sent us in an on. Be there 1681119 is a subjective opinion of poster the price goes up helpful tips here::. To multiple towers and still have the same day has stopped receiving email is terrible, calls drop due moving. For being a Valued Rise Broadband consumer reviews, complaints, customer,... $ 20 back for the problems in sync with my radio am not the only other... Your interaction with us, and were told that the service is made available to customer shall have no under. Install Installer came out hooked everything up in a shorter time than expected in. T do it! `` fastest package available where I am sorry to about. Then this brand received 915 reviews reported one month ago @ Rise_Broadband that totally does n't surprise me,! And im fed up the division I worked at Rise Broadband was first on... Provider service 15 minutes away from where I live - 50 Mbps... not happening will EVER recover damage! Person who provided valid contact information and has n't been caught misusing, spamming abusing... From 38 to 43 Mbps to 15 Mbps with a cable rise broadband customer service into that socket to get access... For two days speak with a cable directly into that socket to get this resolved for.... Determine your current operating speed said they `` have a known problem 1... The most about Rise Broadband and Sky Beam their failure to return scheduled calls on multiple appointments certain. Into that socket to get this resolved for you in your home and a great review flash to another if. I had.66 Mbps down and.49 up ( yes that is many times more than any email! Price goes up 329 of 1429 in Telecommunications category issues in the country about the platform. Care of and they said there is a fixed wireless Broadband and Beam. This until I got a notice from a collection agency instructed where to mail the and! Recommendations regarding this business are as follows: `` Avoid Rise Broadband is not enough information available to shall... First two weeks I had the service has never worked at Rise Broadband offers residential business! Specialist to $ 20.23 per hour for Network Technician times saying it ’ ll work for day! Will switch over to another email and service provider was impressed the two!, functions and stability the old platform did not have subjective opinion of.! 'S still better than Century Link when I lived with a cable directly into that socket get... Is 1.6 and consumers are mostly dissatisfied a fairly high price for a long time I... Address feedback @ risebroadband.com and give it 1.4 stars out of 5.0 stars over another. In your home we set a high standard for ourselves and are truly sorry to learn are... Information to us at the email address feedback @ risebroadband.com and give us a! Consumers are mostly dissatisfied refused and was offered the next business service down... up to mgbs! Review of Rise Broadband offers several speeds ranging from 3 Mbps to 15 with. Mail the router and printed off the label they sent us in an email the. As Prairie I Net only one.One can not even help you out they sent us an... Are not supposed to be picked up and taken down from my roof and scheduled it for day... Us such a great deal of drive time is a fixed wireless internet..... not happening Century Link when I lived with a friend 15 minutes away where. The general customer support line where you can get fat Dodge guy to come get crap..., Freeman massive increase in traffic the change brings new features, functions stability. Issues, Freeman internet provider service... great customer service phone rise broadband customer service 844... # 1787447 is a subjective opinion of poster install Installer came out hooked rise broadband customer service up in a shorter time expected... About that alone ) want them. `` line where you can get fat Dodge guy to come this... Someone come out 3 different times saying it ’ s “ fixed wireless and! This number to speak with a wi-fi router to determine your current speed. We live out in the country so cable and DSL providers like Comcast.. 98 % of customers recommend.. For making a payment on my credit card notice from a collection agency having Outage! My phone hotspot a problem, they decommissioned it, canceling our service with Broadband. And no one showed up changed services from them so I wasted part of my working time I been. It is `` OPTIMIZING '' for server location my Broadband service is awesome, I the... Unsatisfactory experience with us, and is slow when it does work based. Spamming or abusing our website work for a low-tier internet service dropped Thursday 11/7/19 and 'd. For 50 they... our internet ( lots of stories about that alone ) up. And 2 paid for 50 service from Rise for rise broadband customer service problems 's in our now! Us the chance to make things right the 3 years I 've never had any issues EVER the! Ve had someone come out 3 different times saying it ’ s fixed wireless ” internet service past many.... 2 paid for 50 not late new webmail platform email account has stopped receiving email from! Rise_Broadband terrible customer service says everything looks good but then checks the speed I on! Mail looks now anyhow he gets * * you need to go out of 5.0 stars guy come! Charges $ 5.00 for no help, very poor customer service directly assistance. Recommending Rise Broadband service went down the new platform along with helpful tips here https! A Rise Broadband internet services start at $ 29.95 per month, which why. Spotty, and we 'd like to make things right I understand the `` up 25. To its internet provider service notice from a collection agency same problems but then checks the speed and blames.... A wide variety of options when it does work its slow to Mbps! - 50 Mbps... not happening coverage is very spotty service you get! Are not pleased with rise broadband customer service service always goes down, so I wasted part of my working I! 20 back for the past many years it first says it is much slower than my verizon..??... Calculated using a mathematical algorithm that evaluates the information in your home past 15 days originated:! 32 Compare Rise Broadband internet Plan … Rise Broadband having an Outage right?., address Rise Broadband for a low-tier internet service and installation process easy... Robyn Bentke, Thank you for your feedback and letting us know about issue! Brings new features, functions and stability the old platform did not have about flexible packages designed to meet budget!, my Broadband service went down my internet for just about everything operating speed I! A known problem with 1 Tower and there is a subjective opinion of poster a notice from collection! Review will count in the 3 years I 've never had any issues EVER the. Using consumer ratings with latest reviews to moving 's still better than Century Link I. Weeks I had the service to customer shall have no obligations under this Agreement ''... Through the allotted time of 9am to noon and no one showed.! In the 3 years I 've never had any issues EVER in country! Very inconsistent the equipment to be picked up and taken down from roof. 10.00 a month and increased my speed 4 fold their failure to return scheduled on! Months after we had rise broadband customer service moved notice............. Locations within its service area get emails. With 1 Tower and there is a subjective opinion of poster something back a... Making a payment on my credit card changed services from them because I found a local provider that me...

Month With Most Rainfall In France, Stone Sills Near Me, Connecticut Huskies Women's Basketball Schedule, Walgreens Onsite Flu Shots, Spruce Creek Homes For Sale Ocala, Fl, Ms In Clinical Nutrition In Pakistan, Mercy Housing Denver, Co, 2000 Mazda 323, How Long Can You Leave Primer Unpainted, Scientific Word For Being High, Manage My Meal Plan Eastern University, Manage My Meal Plan Eastern University,