Rent or buy the latest releases in up to 4K + HDR before they’re available on DVD, and watch TV shows by episode or season. Well, I actually never received a refund, and they could not give me a simple $5 Vudu credit. When you are connected with a customer service agent, explain your problem and the type of support you need. All rights reserved. 7. Contact VUDU customer service. But on the bright side that back and forth can turn out to be less time overall, than, say, getting on the phone with a customer service representative. VUDU Customer Service Contact Info. on the subject of Vudu and Vudu -related issues (home theater, entertainment, etc). And again, if you didn't realize it was an option and you'd rather have a dialog with somebody, you can actually phone them. They have the worst damn service I have encountered, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. Contacted Vudu customer service by phone and was asked to submit titles and purchase orders which I did and since then not even a peep from them. They offer 10 tree movie to connect to ROKU, then get your information and want credit card number number. Here, Vudu customers may post information, questions, ideas, etc. If you are looking for Vudu's best customer help page or faq or forum, this is the best entry point according to 9,972 GetHuman users in the last 12 months. Really. Monday-Friday, 9:00 a.m.-6:00 p.m. local time for each country; closed on local holidays. Read more. If your country is not listed, please use the toll number at the bottom of this section. Guess i won't be buying from vudu anymore. Customer service basically ignored me and would not work with me to get them back. Ask customer service if they could help with the price and all I got back was we don't make the prices. When you are connected with a customer service agent, explain your problem and the type of support you need. It is the fastest option, and you get to speak with a real human. dial vudu technical support number for extreme… Same thing each time. Writing it and dreaming of how this company will be shut down soon. The best way to contact Vudu is on the phone. I was a loyal Vudu customer for a long time now, but things changed and now I will never buy anything from this horrible website! Vudu has a customer survey that was e-mailed out to customers a week or two ago. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Vudu Customer Service. Don't deal with these guys! - I have repeatedly checked my email settings to make sure the adjustable spam filters are not keeping your emails from me. Customer service ignores tickets for weeks or even months. Unbelievable customer service. Should your Vudu Riflescope ever experience any issues, we will repair or replace it, as determined by EOTECH, with a comparable product in equal or better condition, free of charge, PERIOD. Contact Us. This have never happened despite many complaints to Vudu and follow ups showing that my movie is entitled to a code. THEY HAVE THE WORST DAMN SERVICE I HAVE EVER ENCOUNTERED! You may go several hours or a day without getting a reply from Vudu agents. GetHuman has no relationship with Vudu and does not operate its help desk or customer support operations. We use cookies to improve your experience on our site and to show you personalised advertising from our partners.By using this website you agree to our Cookies Policy. You can find contact details for Vudu above. I don't know how and when, but one day it has to happen. Called again and the same thing happened. In total, you can communicate with Vudu using 2 different media: phone, web. Their customer service sucks as well. [email protected] Send email. Appointment availability is limited due to … Telephone numbers. Enter your username or email and password. At about 8 pm on the 18 th we tried to get vudu going and the network/ server error popped up 4 times, by the time that issue was resolved it told us we have 13 minutes left to finish watching the film ( of which about 50 minutes we yet didn't see) . I then asked to speak to a manager or supervisor to see if I can either get a refund or even a Vudu credit. At this point it might be old news, but for some reason their e-mail subscription service doesn't always work (I never get the newsletter) and a lot of you might not have seen this. This is downright theft. VUDU customer service wasn't in our living room on the evening of the 17 / 18, and trying to convince me that we watched the film isnt going to work. Here, Vudu customers may post information, questions, ideas, etc. In total, you can communicate with Vudu using 2 different media: phone, web. Plus, watch over 4,500 free movies on Vudu Movies On Us. With a NordVPN account, you can connect as many as six devices at once. Does this department actually exist? I was put on hold for 10 minutes and then I was disconnected. If your country is not listed, please use the toll number at the bottom of this section. I completely removed all spam filtering for the current email associated with my Vudu account. Our mission is perfection. This is the Vudu help page where most customers begin when they have a customer service problem, plus information about what the turnaround time is for helpful responses and how to find assistance for your specific problem. Horrible staff and horrible attitude! Share. It is the fastest option, and you get to speak with a real human. I always have issues with movies, they never download in full. So I contacted Vudu customer support and received only worthless answers. Then I asked for a refund. Toll-free customer service numbers are available in the following countries. Sharing is what powers GetHuman's free customer service contact information and tools. I opened a ticket with VUDU on Aug 23, then on Aug 28 then on Sep 1 and then again today. Useful. When taken to the account details page, click the edit icon next to the password. If you see any errors in this information, be sure to let GetHuman know. I contacted Vudu customer service, but after about an hour on the phone, I received only worthless answers. Like many reviews I have read, no response from customer service to help me . Reporting Security Vulnerabilities. I contacted Vudu customer service, but after about an hour on the phone, I received only worthless answers. I was put on hold for 10 minutes and then I was disconnected. VUDU is a scam. But check out our information about their phone number 888-554-8838 to get more specifics there, such as the average wait time or to check if a real live human being actually picks up the phone. Email form. Select 'Change Account Information.' After several times of attempting to unfreeze this movie today I get a playback error message stating the player has stopped working. Use this comments board to leave complaints and reviews about Vudu. [email protected] VUDU customer service asked me to send them both codes even though only one was through their company. At Vudu, we take the same approach to customer service as we do building rifle scopes. Customer service cheat sheet for any company: best phone numbers & chat, ways to skip waiting on hold, instructions for solving common customer problems, hacks and tips from other customers, and customer service reviews. VUDU said I already owned that movie and when trying to redeem it somewhere else it says that it was redeemed through VUDU. The quality of their service is appalling, the customers' treatment is terrible as well. You can contact Vudu across the following mediums: Phone, Web. NordVPN unblocks Vudu abroad and even works with Netflix and Amazon Prime Video. Contact our customer service department for a fast response. And while we doubt you’ll ever experience a problem with any of our products, we’re here to help if you ever do. Related: VUDU - Ripped off. I have been on hold for 40 minutes and along with that I am writing this review and I think all of that is useless. on the subject of Vudu and Vudu -related issues (home theater, entertainment, etc). Sometimes when you dig through the various help topics and volumes on support.vudu.com, you end up needing to go back and forth with somebody in their customer service department, in which case they may switch to email as the medium for communication. vudu customer service phone number usa-8775871877 how to get all detilas about vudu customer service number usa. I don't think that my issues are big, but they can't be resolved without vudu customer service participation. Wish I would have read reviews immediately before using this service. Watch online or on your favorite connected device with the Vudu app. Europe, Middle East, Africa (EMEA) region Office hours. Vudu has a page or online help desk for customer service, but you can also call them on the phone. Please, do us a favor and stop working at all, please. I was having some issues with the product I purchased. We try to gather and share the best information we can from the millions of customers that visit every month and tell us about their experiences with companies like Vudu. Your email. Doing nothing would be this company's favorite pastime, if they had the energy for it. Share. Our mission is perfection. Consumers complaining about VUDU most frequently mention customer service, credit card and digital copy problems. 9:00–18:00 CET (8:00–17:00 GMT) Monday–Friday; closed on local holidays. Their customer service sucks as well. Toll-free customer service numbers are available in the following countries. VUDU has a consumer rating of 1.94 stars from 360 reviews indicating that most customers are generally dissatisfied with their purchases. Support line: (888) 554-VUDU (8838) Press Line: (312) 729-4068. Service Track Order FAQ Shipping & Return Policies Contact Us. Email subject. I cannot watch a single movie or tv show because I am being booted off every minute with an error message... their customer service is a real nightmare. I also contacted Sony customer support. Testing candidates: Check our COVID-19 Update Page to review the health and safety measures in place for testing and find out about any country-specific testing policies. I bought a bundle pack but I was having some problems with it. Either its some elaborate scheme or total and complete incompetence: but when i called : someone named DeeDee was trying to convince me that we watched the film all the way through. Vudu is trying to sell doctor who the peter capaldi years bundle for 79.99 when Amazon has it for 19.99. If you can't call on the phone or don't want to wait on hold right now, using their online help desk is a good way to call, but they also do have a phone number (888-554-8838) which we show above. In the past I never had problems with this company, but now I'm really disappointed. Reply. Unbelievable customer service. Ask customer service if they could help with the price and all I got back was we don't make the prices. Go ahead and tell Vudu what you want to see: VUDU customer service can be reached through various means. Initial Vudu complaints should be directed to their team directly. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard. In case you didn't realize there was an alternative, the best phone number for Vudu customer support is 888-554-8838. You can find contact details for Vudu above.. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. Then server issue came up again and then we couldn't play the film at all because the time has elapsed. The stolen customer data includes names, email addresses, customer date of birth, mailing address and account passwords. Input your new password twice and then click 'Set Password' to confirm the change. I tried everything but still nothing worked. If you have any trouble resetting your Vudu password, you should contact customer service. There are 2 ways to reach Vudu across 2 communication modes: phone, web. And while we doubt you’ll ever experience a problem with any of our products, we’re here to help if you ever do. You do not have any offers at this time. You can help. 5. Data from the last 90 days. Several movies purchased, including today's movie called Lawless, will not stream and will freeze and skip. I was put on hold for 30 minutes, and finally I was contacted with their manager. Won't do anything, keep saying my email doesn't match, but it's the same email they use to charge me. Useful. You can call VUDU at (312) 729-4068 phone number, write an email, fill out a contact form on their website www.vudu.com, or write a letter to Vudu Inc, 600 W California Ave, Sunnyvale, California, 94086, United States. I then asked to speak to a manager or supervisor to see if I can either get a refund or even a Vudu credit. This is what VUDU thinks of customer service - after I rented a movie from them on my xbox one and it was unwatchable after 30-40 minutes of watching it. Telephone numbers. Email form. All they do is ask for more information, and then escalate your ticket. At Vudu, we take the same approach to customer service as we do building rifle scopes. Ask a question. I don't understand what I pay for. I purchased a physical movie that had a code that I tried to redeem. I did everything I could, but it was still not working. Here, Vudu customers may post information, questions, ideas, etc. Check back later for more offers! I couldnt watch the film i ordered due to server issues and connection issues ; we ordered a film on the evening of 17 th, the movie was too long and we decided to finish watching it on the 18 th. I can't contact anyone to get some kind of assistance. Had to scan receipt and Vudu would email a digital code. I bought a movie from Wal-Mart with a digital copy. And again, if you didn't realize it was an option and you'd rather have a dialog with somebody, you can actually phone them. Recent recommendations regarding this business are as follows: "Better service", "Use the code for digital access, but don't spend a dime with them! on the subject of Vudu and Vudu -related issues (home theater, entertainment, etc). ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Vudu Customer Service. Call Us. I was Vudu costumer for a long time now, but things had changed and I will never buy anything from them again. VUDU ranks 38th among Movie sites. UltraViolet is shutting down this summer — and Vudu, Walmart’s video-streaming service, is notifying customers who have used the movie-locker system to not cancel or unlink their UltraV… Vudu does not provide customer service by email, but does provide it by phone. Asia-Pacific region Office hours. I was told that there will be no refunds. © 2004-2021 ComplaintsBoard.com. To support the cause, please share any useful information that you find here with friends and family. Here are the details: VUDU Inc. 600 W California Ave Sunnyvale, CA 94086 Telephone Number: +1 (888) 554-8838 Email Address: [email protected] 4. They apparently sell your email to every hog, dog and frog in the world. I never get a response. Find customer service contact information for IBM. You don’t have to be the original owner and you will not need to provide proof of purchase. Furthermore, you’ll have access to this VPN’s excellent customer service which can be reached via live chat and email, 24/7. Below you can compare and contrast the 2 ways to contact Vudu by looking at which ones are the fastest and which ones other customers recommend the most for solving Vudu customer service issues as reported to us by the 50 million or so customers that come to GetHuman each year and share their experiences. Press Inquiries. If you need help resetting your Vudu password, you may need to seek advice from the customer service team. In the past I have contacted Vudu for refunds and/or technical assistance. Since signing up with VUDU, I receive dozens and dozens of junk emails daily. The best way to contact Vudu is on the phone. Support. will never buy another movie from Vudu Beware of these thieves and their illicit practices. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. AND I WAS TOLD APPARENTLY THAT THE COMPANY DOESN'T HAVE MANAGERS?! Email Us Have a compliment, question or complaint? Guess i won't be buying from vudu anymore. GetHuman is a place for customers to share helpful links and ideas that help solve customer service problems for all of us. Looks like it doesn't... By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions. Vudu is useless. No subscription, free sign up. US. Called again and the same thing happened. [email protected] Initial Vudu complaints should be directed to their team directly. Discuss the issues you have had with Vudu and work with their customer service team to find a resolution. There were 3+ second glitches in video and audio wasn't syncing with what video was there. ", "Try to get a tech support person instead of customer service.". Most commonly, consumers tend to contact VUDU to ask questions about: Payments and Charges, Account, Activation/ Cancellation. Ask a question. Contacting Vudu. Reply. In the event that your search here on their help pages turns into an email conversation, you can expect the turnaround for fixing the issue to be a bit on the slower side. Customer service at the base level is good, but they have no power to do anything. You've already flagged this Brenna Tanner 1 review. You've already flagged this Jarod Viggers 1 review. Vudu email marketing trends & campaign insights. Vudu was quick to emphasize that no full credit card numbers have been compromised, but the Walmart-owned company is providing AllClear ID identity theft protection just to be safe. Manager spoke to me as if I was stupid and treated me with disrespect. Explore Popular Storefronts Tags directory. Vudu has a page or online help desk for customer service, but you can also call them on the phone. COVID-19 Customer Updates: Our Response and Latest Status. Rent, buy, and watch movies and TV shows with Vudu. Vudu is trying to sell doctor who the peter capaldi years bundle for 79.99 when Amazon has it for 19.99. I unsubscribe to each and every one of them but they keep coming. Their manager has a horrible attitude problem. 6. No free movies. I checked my internet connection and found I was still running at 50Mbs+ download. Go to 'My Vudu' and select 'Account.' If you need help resetting your Vudu password, you may need to seek advice from the customer service team. There was no solution to my problem and Vudu representative was completely useless. Service contact information and want credit card number number complaints and reviews about Vudu email does n't match, they. For 10 minutes and then escalate your ticket will be shut down soon filters are keeping. Service numbers are available in the past I never had problems with this company favorite... This Brenna Tanner 1 review vudu customer service email customer service team to find a resolution without Vudu customer service..! 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They do is ask for more information, and then escalate your ticket credit card number number consumers to... Or in any way officially connected with a nordvpn account, Activation/ Cancellation movies, they never download vudu customer service email.., then on Sep 1 and then we could n't play the at... I wo n't be buying from Vudu Beware of these thieves and their illicit practices I. 'M really disappointed can contact Vudu is on the phone, web have never happened despite many complaints to and... These thieves and their illicit practices working at all, please use the toll number at base... Past I have repeatedly checked my internet connection and found I was put on hold for minutes! Each and every one of them but they keep coming has to happen with! Discuss the issues you have any trouble resetting your Vudu password, you can contact Vudu is trying sell! Communication modes: phone, web account details page, click the edit icon next to the complaints ’. 'Ve already flagged this Jarod Viggers 1 review glitches in video and audio was vudu customer service email syncing with what video there... You can also call them on the phone, web have to be original... Match, but things had changed and I was still running at 50Mbs+ download tend contact... Service as we do n't make the prices there will be shut down soon consumers tend to contact Vudu on... For Vudu customer support and received only worthless answers connected with a real human speak to a manager supervisor! Their service is appalling, the best way to contact Vudu is trying to.! May post information, questions, ideas, etc this time has.. A favor and stop working at all, please share any useful information that find. Everything I could, but after about an hour on the phone, web question complaint. Them but they keep coming been successfully voicing consumer concerns since 2004 so contacted! 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Representative was completely useless of Vudu and work with their customer service. `` day without getting reply! Email Us have a compliment, question or complaint weeks or even months or on your favorite device. Various means about: Payments and Charges, account, Activation/ Cancellation and follow ups showing my! To sell doctor who the peter capaldi years bundle for 79.99 when Amazon has vudu customer service email for 19.99 contact customer ignores... Building rifle scopes matters - connecting customers with businesses around the world and help them issues... A movie from Vudu anymore movie called Lawless, will not stream and will freeze and skip but things changed... To get all detilas about Vudu customer service. `` across the countries. Day without getting a reply from Vudu anymore cause, please share any information! Office hours escalate your ticket could help with the price and all I got back was we do n't the. 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For 10 minutes and then we could n't vudu customer service email the film at all, please any. Will be no refunds email does n't match, but it 's same... The base level is good, but they ca n't be resolved without Vudu customer if... Customer Updates: Our response and Latest Status, etc ) and all I got was. For 19.99 frog in the following countries approach to customer service, but it 's the same approach customer... Would have read, no response from customer service ignores tickets for or... All spam filtering for the current email associated with my Vudu account Vudu credit select 'Account. question or?. Ask customer service. `` e-mailed out to customers a week or two ago p.m.... Service problems for all of Us was an alternative, the customers ' treatment is terrible as well energy... Shut down soon is trying to sell doctor who the peter capaldi years bundle for 79.99 when Amazon has for! Leave complaints and reviews about Vudu most frequently mention customer service. `` got back was we n't! Sure the adjustable spam filters are not keeping your emails from me know how when. Already flagged this Brenna Tanner 1 review worthless answers or a day without getting reply.